Thank you for shopping with HM Success. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

For our print-on-demand mugs, production typically takes 2–5 business days before the order is shipped.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days
• Canada: 7–15 business days
• International: 10–20 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Book Orders

Books sold on our website are purchased directly through Amazon.

Shipping, delivery times, and order tracking for books are handled by Amazon and are subject to Amazon's shipping policies.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the products in your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your mug has shipped, you will receive a confirmation email with a tracking number (when available) so you can monitor your shipment.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in the product price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

HM Success is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. Address changes may only be possible before production or shipment begins.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A brief description of the issue

We will review your claim and arrange a replacement or refund if appropriate.

Contact Us

If you have any questions about shipping or your order, please visit our Contact Us page. Our support team is happy to assist you and will respond as soon as possible.